What is WhatsApp Business, one of the most used business applications in the world, and who needs this application?
The chat application, which entered our lives in 2009, has reached 2 billion users around the world. Seeing this audience as an opportunity, WhatsApp released the WhatsApp Business application in 2018 to enable businesses to better serve and reach their customers.
What is WhatsApp Business, the app popular with businesses and customers? Let’s see together.
What is WhatsApp Business?
Designed for small businesses, WhatsApp Business was offered to users for free in 2018. The application, which is not much different from the WhatsApp used by individual users, but stands out with its features, is among the applications most used by small businesses.
Purpose of the application: It allows to find important information such as automatic replies to customers, company e-mail, website, and has important features such as verification of your company.
WhatsApp Business Features
- Sending an automatic reply to the customer.
- Corporate account option.
- Verified account option.
- Addition of FAQ.
- Having desktop usage like WhatsApp application.
- Finding the company’s contact information.
- User blocking or spam.
- Catalog creation.
What Does WhatsApp Business Do?
WhatsApp Business, which is a priority for the digitalization of businesses today, is a very useful application for increasing the communication of businesses with customers. The biggest difference of WhatsApp Business from WhatsApp is that it can create accounts on fixed phone numbers. Thanks to this feature, they stand out in institutionalization and reach people more easily.
For example: Customers with demands at night; It can send automatic messages such as “We are unable to respond because we are out of business hours”. One of the most prominent features of the application is the account creation feature. In this way, your business cannot be created by other people to create fake accounts.
In Which Industries Is WhatsApp Business Used?
- Travel and Accommodation
- Health Service
- Real estate
In short, WhatsApp Business is an application designed for businesses or institutions. There are not many situations that require normal WhatsApp users to use WhatsApp Business. WhatsApp, one of the leading messaging applications, was acquired by Meta company in 2014 and has billions of users today.
What Do WhatsApp Business Statistics Mean?
Let’s see how detailed the statistics feature, which is among the prominent features of the application, is. Statistics such as sent, read and received are very important for a business and institution. Thanks to its statistics feature, it allows you to measure how much communication traffic is.
What Does WhatsApp Business Verified Account Mean?
As in many countries and cities. Fraud is everywhere. Thanks to the business account verification brought by the WhatsApp Business application, fraud is prevented to some extent. Thanks to this application, you can understand whether the business you are talking to is a fake account or a real account.
What Does Being able to Add a WhatsApp Business Landline Number Do?
If you are a WhatsApp user, there is something you know very well. It is also the fact that you cannot register with landline numbers while registering to the application with a mobile phone number. However, since WhatsApp knows that most businesses use landline numbers, it allows businesses to register with the application with landline numbers. In this way, many businesses can use WhatsApp Business.
It is worth remembering that some businesses using the WhatsApp Business application are constantly spamming their customers by sharing advertisements. If you are faced with such a thing, you should block that business or you can complain to the relevant institutions.
In this content, what is WhatsApp Business, which is now indispensable for businesses and institutions, what is it for, how is it different from normal WhatsApp? We answered questions such as: Have you used WhatsApp Business before or are you still using it?
WhatsApp Business Alternatives
Wire is an open source and free informing application with an emphasis on speed and security. Wire can be utilized on all gadgets simultaneously — messages sync across quite a few telephones, tablets or PCs. Message flaunts north of 500 million month to month dynamic clients and is one of the 10 most downloaded applications on the planet.
Twilio offers a CPaaS and CCaaS arrangement, with the blend of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact focus. Extra capacities incorporate Twilio’s Elastic SIP Trunking, as well as API for WhatsApp.
Wire is an open source and free informing application with an emphasis on speed and security. Wire can be utilized on all gadgets simultaneously — messages sync across quite a few telephones, tablets or PCs. Wire flaunts more than 500 million month to month dynamic clients and is one of the 10 most downloaded applications on the planet.
Hello there! My name is Oktay from Tokensboss editors. I introduce myself as a business graduate and writer. I have been doing research on cryptocurrencies and new business lines for over 2 years.